By Bridget Gourlay Change is a part of life, and for a business’ life it’s no different. As the economy shrinks, markets open or practice differs, companies sometimes have to…
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By Kate Pierson We’re all familiar with the expression, ‘a leopard never changes its spots.’ It’s a saying based on the understanding that we are what we are. And while…
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By Melinda Collins We recognise change as the event that occurs when something passes from one state or phase, to another. It is a broad term which, by definition, infers…
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By Kate Pierson Freedom of association is not an expression many naturally associate with the work environment. And while the reality of a productive office demands civility, discipline and co-operation,…
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By Kate Pierson The rhetorical question “does your left hand know what your right hand’s doing?” is a figure of speech that’s been bandied about for years. While philosophers have…
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By Melinda Collins It starts with a fleeting visit and can end with just as much haste — and be a complete disaster. In the world of customer loyalty, the…
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By Kate Pierson So you want to buy a business and, naturally, you want to get a bargain. You feel it’s time to become an exclusive member of the company…
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The Ten Commandments of people management Sometimes parting the Red Sea seems easier than creating an environment where staff work hard, well and happily. By Bridget Gourlay Be it restructuring…
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By Kate Pierson In life we are taught that winning is not everything and that in the face of competition, mustering up a ‘do my best’ attitude and playing with…
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By Bridget Gourlay Tourism – is there a more enjoyable way for a region to make money? Just nab visitors from around the world and present a place where they…