Frontline Fix
Jan10

Frontline Fix

By Sandy Galland Headlines constantly scream bad news on the topic of customer service: Poor work culture and a lack of workplace leadership is costing the New Zealand business sector more than $2.6 billion a year, says a survey conducted this year Thousands of workers in New Zealand are actively disengaged, costing us more than $3.6 billion per year, according to a Gallop survey. Eighty-four percent of customers who had a negative...

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Calling cold
Jan10

Calling cold

By Melinda Collins The winds of change are sweeping across the business landscape and companies up with the play will already be gearing up for a revival. However, before the global financial meltdown, prospective clients sought you out and selling often meant kicking back as sales fell into your lap. Retail, once relying simply on foot traffic, has suffered an almost lethal blow. Mapping out the path to recovery, according to E-ideas...

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Are You Ready For The Rebound?

By Melinda Collins Before the economic crisis, strained cashflow, poor customer service and a lack of essential business skills were shrouded by the blanket of consumerism. Business was booming, so we assumed all was well. How very wrong we were. When the credit crunch hit, even flourishing companies got a rude awakening. Consumer belts tightened and flaws in business operating models were more than just exposed; they’d become...

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The Seven Dwarfs Better Business Guide
Jan10

The Seven Dwarfs Better Business Guide

By Melinda Collins Once upon a time, in a land far away, resided an enchanting little business called Snow White and Co. which based its operations from an industrial site in the heart of the woods. Constantly taunted by the wicked economy, company director Snow White was assisted by seven trusty managers who looked after their own divisions within the business to help them surpass the economy’s nasty spells. Doc Doc was in charge of...

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Cutting Your Losses

By Kate Pierson We have all heard and offered others the advice ‘just cut your losses.’ But like most social idioms of this nature, it’s always easier said than done. Although persistence is an admirable trait, our quintessential Kiwi determination to never give up can also blind our better judgement. In many cases, our commitment to holding, when folding is the logical answer, can be detrimental not only to our dignity but the...

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Surviving Redundancies

Those who dodged the bullet and retained their jobs when others were made redundant are considered the lucky ones. But the reality is, those left behind are most likely feeling angry, fearful, defensive, resentful and lacking in morale. How does the team survive after redundancy? These survivors are a much-maligned group — at the end of the day they are still employed while others aren’t. But instead of just expecting “survivors” to...

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