Communication Games

By Kate Pierson The rhetorical question “does your left hand know what your right hand’s doing?” is a figure of speech that’s been bandied about for years. While philosophers have pondered all its metaphorical and multifaceted meanings, in the context of this discussion, this expression is aligned with the importance of effective professional communication. This means ensuring your core constituents, those who are an extension of you...

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Beating The Backlash
Jan10

Beating The Backlash

By Melinda Collins It starts with a fleeting visit and can end with just as much haste — and be a complete disaster. In the world of customer loyalty, the reputation you have worked so hard to uphold can be tarnished almost as quickly as you can say, “the money back guarantee doesn’t apply in this case”. And adding potential insult to injury is Facebook, Twitter and other social websites (vehicles of freely accessible positive...

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The Secret Seven
Jan10

The Secret Seven

By Kate Pierson So you want to buy a business and, naturally, you want to get a bargain. You feel it’s time to become an exclusive member of the company owners club and exercise your organisational prowess. When searching for your commercial soulmate, it’s about finding a business that reflects you, because buying a business in unfamiliar territory can cause professional disorientation. It’s a bit like adopting responsibility in the...

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Thou Shalt Not…
Jan10

Thou Shalt Not…

The Ten Commandments of people management Sometimes parting the Red Sea seems easier than creating an environment where staff work hard, well and happily. By Bridget Gourlay Be it restructuring a company, hiring to open a new branch or wrestling with the tricky issues of redundancies, dealing with humans can be a nightmare that makes you yearn for the simpleness of an entry level job where watering the cubicle’s pot plant once a week...

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Arrested Development
Jan10

Arrested Development

By Kate Pierson In life we are taught that winning is not everything and that in the face of competition, mustering up a ‘do my best’ attitude and playing with this spirit, irrespective of the outcome, is what really counts. Whether its emulous characteristics befriend your own aspirational nature, or have you seeking security in the sanctuary of the sideline, the concept of competition is ingrained in human existence. Cemented in...

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A Toast To The Region

By Bridget Gourlay Tourism – is there a more enjoyable way for a region to make money? Just nab visitors from around the world and present a place where they want to spend time (and subsequently dollars), experiencing the sights and sounds, past and present, all the while getting to know the locals. Groups from the Hawke’s Bay think so, and a recent tourism think tank consisting of 20 creative thinkers and entrepreneurs with...

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