How To Build Teams That Can Execute

By Stephen Lynch, chief operating officer of Global Operations at RESULTS.com Interesting research conducted by MIT measured the key factors that are common to great teams – those which function effectively and achieve business execution success. Interestingly, the notion that you need to recruit the smartest people you can find, and assemble them into a team, matters much less than you think. Here is our take on the research:...

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Words Of Wisdom
Jan10

Words Of Wisdom

By Karen Pasco I remember some of the best advice I was ever given was from my sister. I was about 28 years old, working in a job I didn’t particularly like and moaning to her about my situation. Her reply has had an ongoing impact. “You have two choices; either you stay in your present career for the next 40 years and remain miserable, or you change it. Only you can change it.” For someone who was only 20 years old herself at the...

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How To Prevent Your Company Growth From Stalling

It is common for firms of all sizes to reach a plateau where revenue growth seems to stall. This growth tip references research contained in the book Stall Points. Political and economic factors beyond our direct control have an impact on company growth of course, but surprisingly the research shows that 87 percent of growth stalls are preventable, and are related to the strategic decisions made in the past. It is critical to measure...

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Going Beyond Customer Satisfaction
Jan10

Going Beyond Customer Satisfaction

By Stephen Lynch At some point you will have to deal with an upset customer. Your business execution challenge is to handle each situation in a way that leaves the customer thinking you are a great company to deal with, and if you handle the issue really well – hopefully they will become a passionate advocate for your brand. Many customers don’t even bother to complain. They simply leave and buy from your competitors. Research...

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Tackling Time Management
Jan10

Tackling Time Management

By Stephen Lynch You sit down and begin to work on your most important priority for the day. Then the phone rings, someone knocks on your door, a new message alert flashes on your screen. Unfortunately, studies show that we get interrupted, (or allow ourselves to be distracted), every eight minutes on average. That’s 73 times a day! As the late American writer and management guru Peter Drucker said, “If you cannot manage yourself for...

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Is Your Head In The Clouds?
Jan10

Is Your Head In The Clouds?

Given the vulnerability infrastructure has to the whims of mother nature and wide spread systemic failure (remember when India lost power across virtually the whole country?), it’s making more and more sense for companies to be careful about their “cloud” offerings, and for businesses to make sure they are storing their info in an economical and safe way. However, the cloud just got clever. In response to the ensuing burgeoning...

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